Knowledge Manager

Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.
  • Knowledge of computer networking concepts and protocols, and network security methodologies.
  • Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
  • Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
  • Knowledge of cybersecurity and privacy principles.
  • Knowledge of cyber threats and vulnerabilities.
  • Knowledge of specific operational impacts of cybersecurity lapses.
  • Knowledge of cyber defense and vulnerability assessment tools and their capabilities.
  • Knowledge of the capabilities and functionality associated with content creation technologies (e.g., wikis, social networking, content management systems, blogs).
  • Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information (e.g., databases, bookmarking engines).
  • Knowledge of the capabilities and functionality of various collaborative technologies (e.g., groupware, SharePoint).
  • Knowledge of the organization's core business/mission processes.
  • Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration.
  • Knowledge of data classification standards and methodologies based on sensitivity and other risk factors.
  • Knowledge of taxonomy and semantic ontology theory.
  • Knowledge of Personally Identifiable Information (PII) data security standards.
  • Knowledge of Payment Card Industry (PCI) data security standards.
  • Knowledge of Personal Health Information (PHI) data security standards.
  • Knowledge of use cases related to collaboration and content synchronization across platforms (e.g., Mobile, PC, Cloud).
  • Knowledge of an organization's information classification program and procedures for information compromise.
  • Knowledge of the principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information.
  • Knowledge of data mining techniques.
  • Knowledge of database theory.
  • Skill in conducting information searches.
  • Skill in conducting knowledge mapping (e.g., map of knowledge repositories).
  • Skill in the measuring and reporting of intellectual capital.
  • Skill in using knowledge management technologies.
  • Ability to match the appropriate knowledge repository technology for a given application or environment.
  • Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users.
  • Develop an understanding of the needs and requirements of information end-users.
  • Monitor and report the usage of knowledge management assets and resources.
  • Plan and manage the delivery of knowledge management projects.
  • Provide recommendations on data structures and databases that ensure correct and quality production of reports/management information.
  • Lead efforts to promote the organization's use of knowledge management and information sharing.
  • Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files).
  • Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization's intellectual capital.
  • Promote knowledge sharing between information owners/users through an organization's operational processes and systems.